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The privacy of your personal data is one of the main concerns of SC Medican SRL, located at Strada Urusagului, Nr. 32C, Building C, Floor 2, Ap. 17, Floresti, Cluj County, Romania, postal code 407280, as data controller.

This document is intended to inform you about the processing of your personal data in the context of using the website www.medicanah.com, hereinafter referred to as the ‘website’.

1. Categories of Personal Data Processed

A. If you are a client of the website, we will process your personal data such as:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Delivery address
  • Data on how you use the website (e.g., behavior, preferences, habits)
  • Any other data you provide directly when creating a user account, placing an order, or through use of the site.

If you use your Facebook or Google account to create a user account, we will process the following public profile data provided by those applications: username and email address.

If you create a user account just before placing an order, only your email will be requested to automatically create the account. If the order is not completed, the data will not be stored, and the account will be automatically deleted.

B. If you are a visitor of the website, we will process personal data you provide:

  • Directly, in the context of using the website, such as through the contact/questions/complaints section;
  • Indirectly, such as IP address, browser, navigation duration, search history, operating system, language, viewed pages, full URLs, click sequences, viewed/searched information or products, duration of visits, interactions (scrolls, clicks, mouse movements), and user behavior data.

2. Purposes and Legal Grounds of Processing

A. If you are a client, SC Medican SRL processes your data for the following purposes:

  • To carry out the contractual relationship (order processing, validation, shipping, invoicing, status updates, returns). Legal basis: contract performance.
  • To fulfill legal obligations (e.g., tax and archiving obligations). Legal basis: legal requirement.
  • For marketing activities (sending commercial communications via email or SMS regarding products and services). Legal basis: your consent, if given.
  • For analyses, reporting, profiling preferences, and improving the site experience. Legal basis: legitimate interest in improving services.

B. If you are a visitor, SC Medican SRL processes your data for:

  • Marketing activities (sending commercial communications). Legal basis: consent.
  • Handling complaints, monitoring traffic, and improving site experience. Legal basis: legitimate interest in ensuring proper functioning and improvements.

3. Duration of Data Processing

We process your personal data only as long as necessary for the purposes mentioned above.

If you are a client, we process your data throughout the contractual relationship and subsequently, according to legal obligations (e.g., financial-accounting documents kept for 10 years).

If you delete your user account, we will interpret this as your option to unsubscribe from marketing communications. However, deletion of the account does not automatically delete your personal data. To stop processing or request deletion, you may exercise your rights under section 6 below.

4. Disclosure of Personal Data

We do not rent or sell your data to third parties.

However, data may be accessible to third-party service providers (e.g., transport operators, hosting providers, IT companies) acting as processors, under confidentiality agreements. Data may also be disclosed to public authorities when required by law.

  • For website administration;
  • For awarding prizes or benefits in promotional campaigns;
  • For maintaining, personalizing, and improving the site;
  • For analysis, testing, research, monitoring trends, security features, and authentication;
  • For sending marketing communications, within legal limits;
  • When disclosure is required by law.

5. Transfer of Personal Data

Personal data may be transferred outside Romania, but only to countries within the European Union.

6. Your Rights

Under data protection laws, you have the following rights:

  • Right to information – details on processing activities;
  • Right of access – confirmation of data processing and access to details;
  • Right to rectification – correction of inaccurate/incomplete data;
  • Right to erasure (‘right to be forgotten’);
  • Right to restriction of processing, under certain conditions;
  • Right to data portability – receiving and transferring data to another controller;
  • Right to object – to processing based on legitimate/public interest, or at any time for direct marketing;
  • Right not to be subject to automated decision-making, including profiling;
  • Right to complain to the National Supervisory Authority or the courts.

For any questions or to exercise your rights, contact us at: contact@medicanah.com

7. Changes to the Privacy Policy

We reserve the right to amend this privacy policy. In case of major changes, we will inform you via email (if possible) or by posting a message on the website.

This website uses cookies. For more information on cookies, please visit: www.medicanah.com/cookie-policy

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