{"id":6017,"date":"2025-09-25T15:25:32","date_gmt":"2025-09-25T15:25:32","guid":{"rendered":"https:\/\/medicanah.com\/?page_id=6017"},"modified":"2025-09-26T10:14:46","modified_gmt":"2025-09-26T07:14:46","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/medicanah.com\/ro\/politica-de-retur","title":{"rendered":"Politica de retur"},"content":{"rendered":"
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Politica de retur<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Denuntarea unilaterala a contractului<\/h2>

Consumatorul are dreptul de a denunta unilateral contractul la distanta, in termen de 14 zile calendaristice, fara penalitati si fara invocarea vreunui motiv. Costurile de returnare a produselor vor cadea in sarcina consumatorului.<\/p>

Termenul de 14 zile prevazut pentru exercitarea acestui drept incepe sa curga:<\/p>

  • pentru produse, de la data primirii lor de catre consumator, daca au fost indeplinite prevederile art. 4, Ordonanta nr. 130\/2000 privind regimul juridic al contractelor la distanta.<\/li><\/ul>

    In cazul exercitarii dreptului de denuntare unilaterala a contractului de catre consumator, comerciantul are obligatia sa ramburseze sumele platite de consumator. Rambursarea sumelor se va face in cel mult 30 de zile de la data denuntarii contractului de catre consumator. Cuantumul sumelor ce urmeaza sa se returneze se stabilesc in functie de starea produsului returnat, in urma unei constatari.<\/p>

    Daca produsul prezinta un defect si nu face obiectul garantiei, consumatorul nu are dreptul de a denunta unilateral contractul la distanta, in termen de 10 zile lucratoare.<\/p>

    2. Returnarea produselor<\/h2>

    Consumatorul are dreptul sa notifice in scris comerciantului ca renunta la cumparare, fara penalitati si fara invocarea unui motiv, in termen de 14 zile calendaristice de la primirea, conform Ordonantei nr. 130\/2000 privind regimul juridic al contractelor la distanta.<\/p>

    Produsul poate fi returnat numai daca este in conditii perfecte, inclusiv ambalajul, accesoriile si consumabilele aferente, acestea sa nu prezinte sub nici o forma semne de uzura sau consum.<\/p>

    3. Politica de returnare<\/h2>

    Conform legislatiei in vigoare, renuntarea la cumparare este aplicabila doar clientilor persoane fizice.<\/p>

    Medicanah.com respecta legislatia in domeniu cu privire la incheierea si executarea contractelor la distanta. Conform Ordonantei nr. 130 din 31 august 2000 completata prin legea nr. 51 din 21 ianuarie 2003 pentru aprobarea ordonantei Guvernului nr. 130\/2000 privind regimul juridic al contractelor la distanta:<\/p>

    \u201eConsumatorul are dreptul sa notifice in scris comerciantului ca renunta la cumparare, fara penalitati si fara invocarea unui motiv, in termen de 14 zile calendaristice de la primirea produsului.\"<\/p>

    Produsul returnat trebuie sa fie in aceeasi stare in care a fost livrat (in ambalaj original, cu toate accesoriile, cu etichetele intacte si documentele care l-au insotit). Cheltuielile de returnare a produselor vor cadea in sarcina consumatorului iar rambursarea contravalorii produsului se va face in cel mult 30 de zile de la retur. Rambursarea banilor se face contul IBAN al clientului sau ramburs ( pe cheltuiala clientului ).<\/p>

    Toate produsele returnate trebuie sa fie:<\/p>

    • in stare perfecta, fara urme de utilizare vizibile;<\/li>
    • cu etichetele originale si in ambalajul original;<\/li>
    • cu toate accesoriile aferente.<\/li><\/ul>

      NU SE POT RETURNA URMATOARELE CATEGORII DE PRODUSE:<\/h2>
      • Produsul a fost adus pe \u201ecomand\u0103 special\u0103\u201d (COMANDA SPECIALA \u00a0este definita ca fiind lista de produse comandata de catre Beneficiar si care nu se afla in stocul uzual al Furnizorului dar care pot fi livrate pe baza unei comenzi ferme si a platii unui avans, in termenii agreati de parti. Furnizorul il va informa pe Beneficiar daca oricare dintre produsele comandate constituie Comanda Speciala.).<\/li>
      • Produsele consumabile, exemple: uleiuri cbd, cbg, cbn etc.<\/li>
      • Produsele care se folosesc pe cale orala din motive de protectie a sanatatii sau din motive de igiena si care au \u00a0fost desigilate de consumator, indiferent daca acestea au fost sau nu utilizate dupa desigilare.<\/li>
      • Produsele trimise fara cutie sau neambalate corespunzator.<\/li>
      • Produsele cumparate cu ridicare personala de la sediu.<\/li><\/ul>

        Inainte de a trimite produsul, va rugam sa va asigurati ca pe colet este aplicata o eticheta care sa contina urmatoarele informatii:<\/p>

        • Expeditor: Nume Prenume<\/li>
        • Destinatar: SC Medican SRL<\/li>
        • Adresa: Sat Flore\u015fti, Comuna Flore\u015fti, Strada Urusagului, Nr. 32C, corp C, Etaj 2, Ap. 17,Judet Cluj, Romania, 407280<\/li><\/ul>

          Daca produsul este returnat intr-o stare in care nu mai poate fi vandut ca si nou, ne rezervam dreptul de a solicita o taxa pentru readucerea in stadiul initial (daca este posibil) sau pentru a acoperi diferenta de pret rezultata din vanzarea produsului ca second-hand sau, la optiunea clientului, ii vom reexpedia produsul, pe cheltuiala acestuia. Acesta clauza se aplica conf. O.G. 130\/2000, in cazul achizitionarii de produse din acest site folosind tehnicile de comunicare la distanta, aplicandu-se definitiile cuprinse in O.G. 130\/2000 art. 2 lit.e.<\/p>

          Inlocuire sau retur bani<\/h2>

          In functie de optiunea cumparatorului, banii proveniti din stornarea produselor returnate se pot folosi pentru achitarea altui produs sau se pot returna in termen de maxim 30 zile de la primirea produsului de catre medicanah.com, in contul indicat la completarea formularului.<\/p>

          Produsele aduse la comanda speciala nu pot fi returnate, totodata banii nu se pot restitui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          1. Unilateral Termination of the Contract The consumer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without giving any reason. The cost of returning the products shall be borne by the consumer. The 14-day period for exercising this right starts from: for products, from the date of […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6017","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy - Medicanah<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medicanah.com\/ro\/politica-de-retur\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"1. Unilateral Termination of the Contract The consumer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without giving any reason. 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